Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has shipped.

During periods of high demand, processing times may be longer than usual. We will notify you if there is a significant delay.

Shipping

All orders are shipped via USPS within the United States. We currently only deliver to US addresses.

Estimated delivery time is 4–7 business days from the date of shipment. Actual delivery times may vary depending on your location, stock availability, and carrier conditions.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

You can also track your order at any time by visiting our Track My Order page.

Shipping Address

Please ensure your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges required to reship the order.

Delivery Issues

If your order shows as delivered but you have not received it, please take the following steps:

→ Check with household members or neighbours → Check any safe or alternate delivery locations at your address → Contact your local carrier with your tracking number → If the package cannot be located, contact us within 7 days of the delivery date and we will work with the carrier to resolve the issue

Lost or Damaged Packages

If your package is confirmed lost in transit or arrives damaged, contact us within 7 days of the expected delivery date. We will arrange a replacement or refund at no additional cost to you.

Please retain any damaged packaging and products, as the carrier may require documentation.

P.O. Boxes and Military Addresses

We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Delivery times to these addresses may be longer than standard estimates.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will apply to orders placed after the date of the update.

Questions

If you have any questions about your shipment, contact us via our contact page.